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Help & Contact

Customer service

We answer every email within a 24-hour period (working days), Monday - Friday, from 9.30 to 14.00 and from 15.00 to 22.00 (CET).
If you want to speak to a member of our Customer service team, phone us at 718-709-5401. Our lines are open from 9.30 to 14.00 and from 15.00 to 22.00 (CET), Monday - Friday. Make sure you have your order number handy (that’s in the confirmation email as well) as this will speed things up.

My account

Sign in into your account, you can check the status of your order and track the shipment. You can also contact us directly or process a return.

Contact us

Welcome! Have a question? Do you need advice about a product? You’ve come to the right place. We have set up this section for quick and useful reference. If you’d like, you can contact us by filling in the form.

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FAQ - Placing an order

Is ordering online secure?

YES! All purchases in our website are guaranteed maximum security! Tradeinn takes internet payment security very seriously.

When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored.

All of the information you provide during the ordering process is restricted to our staff, and we make sure to keep all of our employees up-to-date on our security and privacy policies.

If you have any further questions about the security of ordering online, please feel free to contact our Customer Services Team, using the following link to the Customer Enquiry Form. Our Customer Services Team will gladly assist you.

How do I place an order?

We strive to make ordering quick and easy as possible. You´ve browsed our merchandise selections or used Product Search to find what you are looking for. Checkout is even easier.

When you´ve found the item you would like to purchase, click on the “Add to basket” button on the Product Page to add an item to the Shopping basket.

When you are on the Shopping basket page, you can review the entire list of items you have placed in your basket. You can make some changes to your order here, such as changing the quantity for individual items, or removing an item from your basket. If you wish to continue shopping, click the "Continue Shopping" button.

Once you have finished adding items to your Shopping basket and are ready to complete your shopping, you will be asked to select the shipping method. Once you have selected the shipping method, click on the “Proceed to checkout” button and you will be prompted for your Personal Information.

If you have already made a purchase, you just have to log in to your user account, your Personal Information are already saved.

If you are a New Customer, you just have to fill the Personal Information Form: First Name, Last Name, Email, City, Post Code, State, Province and your Phone. The country is already detected by your computer´s IP address in order to avoid common mistakes in your Shipping Address Country. Please make sure that the Shipping Address Country is the correct one. To change the Shipping Address Country, you need to close the page, open a new page and select the correct country in the top left corner of your computer screen.

After providing this information, you will be taken to a form listing your final total and requesting your Payment Information. Once you have provided that data, you will receive an order Confirmation on screen, and another confirmation via email.

If you have any further questions about the checkout process, please feel free to contact our Customer Services Team, using the following link to the Customer Enquiry Form. Our Customer Services Team will gladly assist you.

How do I view what´s in my shopping basket?

To view the contents of your basket, click on the “View basket” icon in the top right corner of your computer screen. Once you click on this icon, you can easily change the quantity you want to purchase of a particular item. You can also delete a particular item in your basket by clicking the "Delete" button.

How do I add items to my basket?

To add an item to your basket, type the quantity you want and click the "Add to basket" button. If you wish to change the quantity of any products in your basket, change the number in the "Quantity" box. You should see the price update accordingly.

To continue shopping, click on the "Continue Shopping" button.

Your Shopping basket reminds the items you want to buy. You can search for further items without losing the contents of you basket. When you are ready to pay for your order, return to your basket and click in the "Proceed to checkout".

How do I remove items of my basket?

First, click on the "View basket" icon in the top right corner of your computer screen. This will allow you to view all items currently in your basket. Once you have identified the item that you would like to delete from your basket, click on the "Delete" button to the left of the item description.

How do I change the Quantity I want of a particular item in my basket?

First, click on the "View basket" icon in the top right corner of your computer screen. This will allow you to view all items currently in your basket as well as the quantities that you have chosen for each item. To change the quantity of a specific item in your basket, move your cursor to this item and then select the quantity desired in the box that appears under the "Quantity". Once you do this, the quantity and amount will automatically change and reflect the correct amounts for both the quantity and the cost.

Why was the item in my shopping basket no longer available at checkout?

The selection on our site is live and reflects what is in stock at that moment. Placing an item in your Shopping basket does not guarantee your right to purchase that item. Until you have completed the checkout process, another customer may purchase the item even if it is in your basket.

Why is the sale item that I had in my shopping basket yesterday no longer on sale today?

Your Shopping basket will not secure sale prices for you. If you place an item in your basket at a sale price, the price will change once the sale has expired. We recommend that if you see something you like, place your orders as soon as possible!

How will I know that you have received my order?

After you complete the checkout process, a receipt will appear on your screen detailing your final order total, your shipping address, and the items that are being sent. Please print this receipt for your reference.

You will also receive confirmation via email that we have received your order. (Please be sure to enter your email address correctly on the order form so that we can be sure to deliver your confirmation to you.)

Can I have my order delivered to another address?

YES! But, we only can change the address if items are still not shipped to you. Please email or call us immediately our Customer Services Team with your change it (It’s better if you call to make sure that the order has been changed). In your correspondence, please include your Order Number, New Address, as well as any special instructions you might have regarding suspending delivery of your item. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to be canceled.

If you have any further questions about the delivery, please feel free to contact our Customer Services Team, using the following link to the Customer Enquiry Form. Our Customer Services Team will gladly assist you.

Do I need an email address to order online?

When you shop with us for the first time we do request a valid email address from you. By this way, we can confirm we have received your order, and advise you when it has been dispatched from our warehouse or any issue it may happen.

How do I know if an item is available?

- If you select the size/colour of the required item and you can see "in stock" or "only x units left", it means, this item can be dispatched as soon as possible - always if there is no further item ordered, which has to be ordered on demand. Please keep in mind, that first of all, your payment has to be proofed, before your order can be proceeded.

- If you select the size/colour of the required item and you cannot see "in stock" or "only x units left", it means, this item will be ordered immediately on demand, once your payment has been proofed. So the estimated delivery date will be calculated by our experience with each supplier and chosen courier. If you order several items in one order, the estimated delivery date will be calculated by availability of all of them.

The estimated delivery date has been calculated as per availability of all items from your order. The taken time from dispatch to delivery depends on the courier service you select at the checkout.

Please keep in mind that the estimated delivery date is only a reference, as it is determined to product availability and courier’s disposability.
We do our best to comply the given delivery dates and will inform you immediately if despite our efforts your order will suffer any changes or retards. So we kindly apologize and appreciate your patience.

What size should I order?

Our comprehensive Size Chart will help you to determine what size you need to order. Full Size Chart is provided for men, women, children and accessories. To view our Size Chart, simply click on "Size Chart" button listed up to the size option table.

Will you confirm my order details?

YES! Just enter your email address when you place your order. Once you have completed checkout and seen the thank you for your order page the final details of your order will be confirmed. We will then email an order acknowledgment to you.

Will you tell me when my order has been dispatched?

YES! Once your order has been dispatched you will receive an email to confirm it.

I can´t find the buy button so i can´t buy the item!

To protect their authorized dealers some brands does not allow internet sales of their equipment. The approach of some brands for some specific markets (in particular for US and Australian consumers) is to serve the consumer by his nearest local dealer. So due to this regulation we are not allowed to ship some products outside the European Union (and vice versa, for example, American dealers and Australian dealers are not allowed to ship in the European Union).

So how we can help you?

- We can happily supply another brand.
- If you have an alternative shipping address in Europe we can ship this product to you.

Please keep in mind that to get gear with full warranty and support you have to buy from an authorized retailer/shop.

How can I benefit from the Minimum Price Guarantee?

Since it is practically impossible to visit all of our competitors' websites daily, we have put into place a Lowest Price Guarantee Program. Through this program, you are guaranteed to get the best deal through us on any products that we sell.

If, before a purchase you find a better offer in another authorized dealer web shop, please fill in completely the Minimum Price Guarantee form available in the product page. We will give you the lower price if all the conditions mentioned below are met.

What we are matching is not from any auction sites including eBay, Yahoo Auction, etc. Sellers on auction sites are often gray market vendors who cannot disclose their supply sources and have no way of guaranteeing the authenticity of the merchandise.

The characteristics of the product have to equal totally with the one offered by us, including the following: Brand, Model, Reference and Version, Options, Size, Colour, Availability etc... And other conditions that could affect the final price like shipping costs, special offers, etc...

If you have found a valid lower price you will receive an email confirmation from us which will include a lowest price guarantee code and the instructions.

If you have any further questions about the security of ordering online, please feel free to contact our Customer Services Team, using the following link to the Customer Enquiry Form. Our Customer Services Team will gladly assist you.

FAQ - Shipping and delivery

When am I charged for items as soon as I order them?

If you have paid by Credit/Debit card, you will be charged at the time of placing your order through our secured payment gateway: Adyen.

If you have paid by bank transfer or PayPal, your goods are dispatched only when we have received the payment.

If we find that goods are not available, and we have taken payment we will refund the cost to you.

Can I change my delivery address after I have placed my order?

Once we have already sent the items to you, we are unable to change the delivery address.

If you are not home to take delivery of your parcel, you will be left a card from the carrier inviting you to re-arrange delivery.

Can I purchase Vat Free as part of my Company?

You have to place first your order and once you have placed it, send us immediately via our contact page, the VAT number of your company. We will check the viability of the number and if the number is valid we will remove the VAT of your invoice and refund the difference by the same payment method you used. The new total will be confirmed in your invoice.

Can I track my order online?

Once items are ready to ship, we will send you an email to advise your parcel has been dispatched and include a link to the shipping company website. From here you will be able to track the status of your order.

How to place an order as club/association?

If you would like to place an order for your club/association, please just click on "contact" (in the top right corner), choose topic "11. Club/association advantages" and fill in the contact form. Please indicate the item/s, sizes and quantity, so we will happily offer you the best priceand inform you about disponibility and conditions.

What countries do you ship to?

Worldwide! If your country is not listed in our website, please contact us and we can double check to see if we are able to ship to you. Important: Few of our brands are not authorized to be sent to particular countries.

Where is my order?

If you do not receive your order within 10 business days or more after completing your checkout, please contact us (please provide us with your name, email, order number, and phone number) and we can resolve the issue right away.

If you have any further questions about your order, please feel free to contact our Customer Services Team, using the following link to the Customer Enquiry Form. Our Customer Services Team will gladly assist you.

How long does delivery take?

Delivery times depend on your country and shipment option. On occasion, there may be a small delay for reasons beyond our control (strikes, accidents, acts of God). Once items are ready to ship, we will send you an email to advise your parcel has been dispatched and include a link to the shipping company website. From here you will be able to track the status of your order.

How much is the delivery?

A postage and packing charge will be added to your order at the checkout, which will depend on the country of delivery. Upon entering our website, please be sure to first select your country by clicking on "Change Country." Our prices are clearly shown next to each product and simply by clicking on the "Add to basket" button, you enter an item into the Shopping basket and the shipping costs will be calculated for you automatically. In this way you can see the full cost of your order before proceeding to the checkout. The shipping cost depends on the size and weight of your order. We get from our shipping company very competitive worldwide shipping costs.

How will my parcel be delivered?

- For the European Union, you can choose between the following shipping options:

* DHL Air: Express Air Service.
* GLS – DPD – PARCEL FORCE: Road Transport.

- Outside the European Union, you can choose:

* DHL Air Worldwide Express: Express Air Service.

You must select your preferred shipping method from the pull-down menu that appears in the Shopping basket. This selection can only be made during the ordering process.

Shipping and delivery times shown are approximately and excluding processing time depending on your location.

What happens if I am not at home when my delivery arrives?

If you are not at home when your delivery arrives, and we are unable to leave your parcel in a safe and secure place, the courier will post a card through your door asking you to contact them to arrange redelivery. The couriers will continue to make at least 2 further attempts to deliver your order. If no one can stay at home for the delivery, please give us your work address or a friend/relative's address. And don't forget to warn this person beforehand.

What happens if my order is returned to you because it is undeliverable?

Every once in a while, we will have a package returned to us because the couriers were unable to deliver it to you. When this happens, we will attempt to contact you to establish if you would like your order re-dispatching or refunding. If we cannot contact you within 2 weeks of receiving your parcel back into our warehouse, we will issue a refund (for the products only).

Why would my package be returned to you as undeliverable?

We can receive packages as undeliverable for the following reasons:
- We received an incorrect address
- Failed delivery attempts (i.e. no-one was at home to sign for the delivery)
- Refused by the recipient.

Is it possible to ask for a different delivery address than the invoicing address (for example someone wants to send a present to a friend in another country)?

YES! It's possible to send products to a different address than the invoicing address. But for customs subjects, the order has to be made under the Recipient's Name and Address and in the local currency of the destination country. All fields required in the process of purchase have to be filled out with the recipient´s details.

Is it possible to stop an order when it has been already shipped to the customer?

Once the parcel has been shipped to the customer, there's no way to stop it. Shipping companies come every day to pick up all the parcels for customers at 2PM (Central European Time). All the orders placed before this time will be shipped and we are unable to stop them. If you want to cancel an order before it has been shipped to you, we'll refund the money you paid for the products including shipping costs.

Do you ship to PO Boxes or Military APO/FPO addresses?

We are sorry but we cannot ship to A.P.O. Military address or P.O Boxes and Hotels, our transport partner requires that a physical street address be provided along with a telephone number. A signature on file is needed for a successful delivery.

Will my order be delayed if some items are out of stock?

We make every effort to have featured items in stock, and occasionally we are out of certain items. If we expect a delay on an item that you have ordered, you will receive an email notification with an expected delivery date. If the wait for the item is too long for you, you can contact our Customer Services Team, using the following link to the Customer Enquiry Form and asking for a change to an alternative item or for a cancellation.

Case 1: When placing your order:

When placing your order, in the product page, you can check if the product is available for immediate shipment.

Case 2: When preparing your parcel:

Despite our best efforts, occasionally some products will not be available between the placing of your order and the expected ship date. If part of your order is delayed we will send the items that are available out to you as soon as possible.

FAQ - Returns and refunds

What are the valid reasons to return my product?

Tradeinn gives you the right to return your purchase of an item without having to give a reason, at any time within 30 days beginning the day after the day on which you received the goods (a "cooling off period").

You must notify us of your return in writing using our Return Form.

Are there some items I cannot return?

Once you receive a product, if you are unsatisfied in any way, return your purchase within 30 days of the purchase date, and we will credit your account.

Can I return unsuitable items and is it free?

Unsuitable goods can only be returned in an unworn/unused state. Please securely wrap your parcel and send to the address below. We not pay for return postage in this case; this will be at your own cost.

Please remember that the products are your responsibility, as a customer, until they reach us. For your own protection, we recommend that you send any returns by a postal/courier service that provides insurance for the value of the goods, a dispatch certificate or document and a signed proof of delivery. Please retain your Certificate of Posting and hold onto it until you have received your refund from us. You will be refunded by the payment method used for your original purchase.

Have you received my returns?

It normally takes around 10 working days for your products to be received and processed. If you complete your email details when you place your order, we are able to send you an email as soon as we receive your returned items.

How do I return an item for refund?

You can return the product within 30 days, with your invoice and the completed Returns Form.

You must notify us in writing using our Return Form.

What will happen next?

* We will notify you via e-mail your Return Number and then we will carry out instructions to return your product.

* Once your return is received and inspected by the Returns department (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days.

Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

What should I do if I receive the wrong item?

Believe it or not we do make mistakes on the odd occasion! If we've sent you a part which is different to what is listed on your invoice we will happily exchange it and return postage will be at our expense. You must notify us in writing to our Return Form.

What should I do if I receive a damaged item?

We do everything in our power to ensure that your goods arrive in perfect condition but if there is a problem with faulty or damaged goods during shipping, please notify us in writing using our Return Form within 7 days after you've received your order.

How do I prepare my parcel for return?

Please return items in their original packaging. Returned items should include tags and any packaging e.g. shoes should be returned with the original shoe box. Please do not attach any labels or duct tape directly on item´s packaging.

Please add to your parcel, a copy of the invoice and the guarantee certificate (if supplied). In the "Returns Form", please describe the product and the reason for the return.

Once your return is received and inspected by the Returns department (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

How long do returns take to get back to you?

It normally takes 10 working days for your account to be credited once you have returned an item to us. If you complete your email details when placing your order we will be able to send you an email as soon as we receive your returned items.

I have misplaced my packaging and want to return an item; can I have some more packaging?

Where possible please return items in their original packaging.

If for any reason you no longer have this packaging and are returning an item to us, please use suitable packaging such as a plastic bag, to return your item.

Please make sure the packaging covers the item completely and is waterproof.

FAQ - Payment and pricing

What are your payment options?

Tradeinn uses Adyen to guarantee the security of your payments. Tradeinn has chosen to assure payment security with Adyen by encrypting the connection when transmitting information on the network. When you see the payment sign, you will know that your payment is secure. The name Adyen may appear on your bank account statement.

adyen

Please note that if the security department suspects fraud, we have the right to cancel the transaction for security reasons.

Tradeinn offers 3 methods of payment and other local payment methods.

By Credit/Debit card:

We accept Visa, MasterCard, Maestro and American Express. Your Credit/Debit card will be charged at the time of placing your order through our secured payment gateway: Adyen. For online payment made by credit card, the "Secure Socket Layer" (SSL) security system is used, which allows for encrypting your banking information when on the network.

By bank transfer payments:

You will find our banking details when finishing the order as well as by email on the order confirmation (mail sent by Adyen); you will be able to perform the transfer at your bank. As soon as we received your payment, the order will be shipped. Before selecting bank transfer as your payment method, please be aware that your bank will charge you an international transfer fee, therefore increasing the overall cost of your order. Once your payment is received, we will dispatch your goods. The processing of off-line payments may take several days.

Important: If you choose Bank Transfer as a payment method, your ordered items will be reserved or backordered once your payment is accepted on our account.

Important: Please transfer the total invoice amount using your name and the reference indicated when you are finishing the order.

By PayPal :

You can pay quickly and securely with your PayPal account or your debit/credit card without sharing your financial information with Tradeinn. PayPal uses the latest in data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud.

Unfortunately, we do not accept cheques or postal orders, eurocheques, cash in any currency or International debit cards.

*** Other local payment methods:

For Austria: DIRECTebanking 

For Belgium: DIRECTebanking - Local Bank Transfer Account 

For Denmark: Local Bank Transfer Account

For Finland: Suomen Verkkomaksut 

For France: Carte Bleue 

For Germany: Giropay – Sofortüberweisung – Local Bank Transfer Account – DIRECTebanking 

For Netherlands: iDeal - Eenmalige machtiging - Local Bank Transfer Account 

For Norway: Local Bank Transfer Account 

For Poland: Dotpay - Local Bank Transfer Account 

For Sweden: Local Bank Transfer Account

For United Kingdom: Maestro - Local Bank Transfer Account

Is it safe to use my credit card on your site?

YES! All purchases in our website are guaranteed maximum security! Tradeinn takes internet payment security very seriously. When you order online, your bank details are encrypted and sent to our server using the SSL protocol (Secure Socket Layer). This payment protocol is standard and known for transmitting data securely by internet. They are never stored.All of the information you provide during the ordering process is restricted to our staff, and we make sure to keep all of our employees up-to-date on our security and privacy policies.If you have any further questions about the security of ordering online, please feel free to contact our Customer Services Team, using the following link to the Customer Enquiry Form. Our Customer Services Team will gladly assist you.

When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment.

Sometimes your financial institution may place a temporary security hold on your card to ensure it is really you trying to make the purchase. This is especially common if you don’t order online very often, if you’ve placed several online orders in a short amount of time, or if your card is very new. We recommend calling your bank to let them know you’re trying to place an order so they can confirm your identity and clear your card for use again. In any case, since these error messages tend to come from your bank’s servers and not from our site, we recommend calling your bank first for further information if you have received an authorization error.

Why we check your identity?

In accordance with our commitment to payment security, we would like to remind you that Tradeinn checks the authenticity of information provided by customers during the order process. This practice is part of our effort to combat online fraud and protect our customers. Therefore, our online payment security department may ask you for complementary information, such as proof of ID, proof of address, etc, to approve and dispatch your order. If you would prefer not to send us such information, you should pay for your order by bank transfer.

Do you charge sales VAT/TAX on any item?

- For European Union customers:

In accordance with the laws governing members of the European Union, Tradeinn is obliged to charge VAT on all orders delivered to destinations in member countries of the EU. The price displayed for each item sold by us includes VAT. However if we are shipping your order to a tax-free zone within the EU, we can deduct the VAT on prices, you just have to send us an email via our Customer Enquiry Form. We will remove the VAT when we invoice the order.

- For others worldwide customers:

VAT does not apply to orders that are to be shipped outside the European Union or to Tax Free Areas such as the Canarias Island, Channel Island (If you have any doubts about Tax Free Areas, please contact our Customer Services Team).These areas will be priced and billed with VAT deducted. Please note that local tax and customs duty may apply. For full details please consult your local Customs office.If you select a currency or a delivery country outside the European Union, prices will be displayed VAT free.

Is there any extra transport charge not shown on the website?

NO! The only transport charge you have to pay is shown in the Shopping basket.

If the delivery address is outside the European Union, please note that local tax and customs duty may apply. For full details please consult your local Customs office. If you select a currency or a delivery country outside the European Union, prices will be displayed VAT free.

Will I need to pay anything else when the products are delivered?

- For European Union customers:

You won´t. The price shown in your Shopping basket includes already the shipping and all other charges, excluding the zones that have added tax, e.g. Canary Islands, etc (Tax have to be paid to local authority).

- For others worldwide customers:

Some countries may impose import duties on deliveries from European Union. Customers are responsible for any applicable customs duties or taxes that may be imposed on a delivery in the destination country.

Have you received my payment?

Once we have received your payment, we send immediately your order. We will send you a confirmation email when your order is shipped to you. If there is any problem with the payment, we will contact you by email.

If you pay by bank transfer, please allow 2-4 business days for us to receive your money in our account.

Orders will be delayed and/or cancelled for customers who do not make the payment within 15 days. Thank you for your cooperation.

How long can I wait to pay for my item?

From the moment you place the order, you have exactly 15 days to complete payment. On the 16th day, we must cancel the order, and re-list the item for sale.

Can I still submit my payment although I am late in paying the item?

Please email us and provide your Order Number to check the availability of your order. If the item is still available online, we can reopen the order for you.

What is PayPal?

PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.

How do I sign up for PayPal?

You can sign up for a PayPal account by going to https://www.paypal.com.

How do I use a PayPal payment option?

If you would like to use PayPal payment method when placing an order, please click on the "PayPal" option when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account.

FAQ - Changing or canceling orders

How do I cancel an order?

Right to cancel:

The Distance Selling Regulations give you the right to cancel your purchase of an item without having to give a reason, at any time within 14 days beginning the day after the day on which you received the goods (a "cooling off period").

You must notify us of your cancellation in writing or in another durable medium by e-mail to our contact page or to our contact address: C/ Pirineus, 9, 17460 Celrà (Girona), Spain.

Cancellation consequences:

If you are in possession of the goods you are under the duty to retain themand take reasonable care of them. You must send the goods back to us in their original condition to our contact address at your own cost (unless we delivered the item to you in error or if the item is damaged or defective) as soon as possible.

Once you have notified us that you wish to cancel the contract, any sum debited to us from your credit card will be recredited to your account as soon as possible and in any event within 30 days of your cancellation.

Where we collect an item from you we reserve the right to charge the direct costs of recovery from the payment card used for the original order.

Refunds policy:

* If you return the goods to us because you have cancelled your purchase within the 14 days cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. In this case, we will refund the price of the goods in full. However, you will be responsible for the cost of returning the item to us.

* If you are not satisfied with a product for any reason e.g. if it is not what you ordered, it is damaged or defective, or we have delivered an incorrect quantity, please return the product to us. Once we have confirmed the product defect or other problem, we will:

- provide a full refund for any goods that are damaged or defective, if this is within a reasonable time following the sale; or

- at your option, repair or replace the goods at our cost (including the cost of postage), unless this would not be possible or would be disproportionately costly in the circumstances, in which case we will refund to you the amount paid by you for the goods in question.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

You must notify us of your cancellation in writing to our Customer Enquiry Form or via our Return Form, if you are already in possession of the goods.

While you do not need to give us any reason for cancelling your contract and nor will you have to pay any penalty, it is essential that you return the goods to us in the same condition in which you received them. You have a legal obligation to take reasonable care of the goods while they are in your possession.

Can I add an item to an open order?

YES. To add an item to an open order, you essentially need to send us the reference number of the product you wish to purchase. You´ll find the reference number once you have added it to the basket. Orders already in the shipping process cannot be modified.

FAQ - Other usefull information

About us

Tradeinn.com, the first network of online store specialized in selling sports equipment.

In the market since 1997.
More than 500 000 sporting products.
More than 1.000.000 satisfied customers.
Presents in 220 countries.
Official retailer of 750 sport brands.
For more information, please visit our website www.tradeinn.com.

Customer service

Please go to the “contact us” page where you will be able to contact us immediately via email. Alternatively you can contact us by phone: 718-709-5401.

Do you have a catalog?

Currently, Tradeinn has a 'virtual' catalog. The entire product selection is online; we do not have a physical catalog.

How to place an order as club/association?

If you would like to place an order for your club/association, please just click on "contact" (in the top right corner), choose topic "11. Club/association advantages" and fill in the contact form. Please indicate the item/s, sizes and quantity, so we will happily offer you the best priceand inform you about disponibility and conditions.

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