If you still have questions after reviewing our answers to Frequently Asked Questions, please contact our Customer Services Team, using the following link to the Customer Enquiry Form. The Customer Enquiry Form is provided to assist you if you were unable to find the information you require. It is very important to fill in the form correctly and completely. Our Customer Services Team be pleased to assist you.
Returns and refunds
Tradeinn gives you the right to return your purchase of an item without having to give a reason, at any time within 30 days beginning the day after the day on which you received the goods (a "cooling off period").
You must notify us of your return in writing using our Return Form.
Once you receive a product, if you are unsatisfied in any way, return your purchase within 30 days of the purchase date, and we will credit your account.
Unsuitable goods can only be returned in an unworn/unused state. Please securely wrap your parcel and send to the address below. We not pay for return postage in this case; this will be at your own cost.
Please remember that the products are your responsibility, as a customer, until they reach us. For your own protection, we recommend that you send any returns by a postal/courier service that provides insurance for the value of the goods, a dispatch certificate or document and a signed proof of delivery. Please retain your Certificate of Posting and hold onto it until you have received your refund from us. You will be refunded by the payment method used for your original purchase.
It normally takes around 10 working days for your products to be received and processed. If you complete your email details when you place your order, we are able to send you an email as soon as we receive your returned items.
You can return the product within 30 days, with your invoice and the completed Returns Form.
You must notify us in writing using our Return Form.
What will happen next?
* We will notify you via e-mail your Return Number and then we will carry out instructions to return your product.
* Once your return is received and inspected by the Returns department (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days.
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Believe it or not we do make mistakes on the odd occasion! If we've sent you a part which is different to what is listed on your invoice we will happily exchange it and return postage will be at our expense. You must notify us in writing to our Return Form.
We do everything in our power to ensure that your goods arrive in perfect condition but if there is a problem with faulty or damaged goods during shipping, please notify us in writing using our Return Form within 7 days after you've received your order.
Where possible please return items in their original packaging. If for any reason you no longer have this packaging and are returning an item to us, please use suitable packaging such as a plastic bag, to return your item. Please make sure the alternate packaging covers the item completely and is waterproof.
Please add to your parcel, a copy of the invoice and the guarantee certificate (if supplied). In the "Returns Form", please describe the product and the reason for the return.
Once your return is received and inspected by the Returns department (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
It normally takes 10 working days for your account to be credited once you have returned an item to us. If you complete your email details when placing your order we will be able to send you an email as soon as we receive your returned items.
Where possible please return items in their original packaging.
If for any reason you no longer have this packaging and are returning an item to us, please use suitable packaging such as a plastic bag, to return your item.
Please make sure the packaging covers the item completely and is waterproof.
WHAT OUR CUSTOMERS ARE SAYING
Thank you for delivering the product as guaranteed! I am very satisfied with not only the pricing, but the turn around time of four days from Spain to California as stated on your website. I'll be sure to recommend you to people who need products at good prices. With kind regards
Hi Leslie, Just to let you know the replacement speargun arrived today thank you very much for all your help I look forward to dealing with you again. Kind Regards John
Yesterday I recieved the order – and I am very satisfied ! Everything is as orderd – just like ecpected ! I normally trust people – but it is wonderfull that it is possible to do business across Europe ! Thank you very much for the service you did ! I will recommend you to all who ask me ! Best regards
Med venlig hilsen
Attention Siva or Anna [English speakers] Dear Josep Please let me reiterate what I said to you and that was many thanks for you thoughtfulness and persistence and dedication to get the right product set for my recent scba diving gear up to date purchase. Notwithstanding the language difference I am very satisfied with you tireless effort in making my buying decision as worthwhile as possible. After all it lasted from circa 12.00 to 20.00 so I admire your stamina and in particular your courteousness in the sales process.
Verry pleased with this suit for my spearfishing. My first open cell. Good price, and i had it delivered to my doorstep in middle of Norway 40 hour after ordering :)
Great mask! Arrived in South Africa only 5days after ordering -Excellent service Thank you very much
Hi Guys, No query this time. I just wanted to say a big thank you to all the team member of Scuba store that I have dealt with for the past couple of days. Very nice, patient, helpful. I have already recommended your store and will continue to talk to my friends about your store and customer service. I\m sad that I couldn\t buy everything with you but those things happen and won\t stop me in any ways to order again and no rush order this time!! Thank you for your help, Christine PS: I would maybe suggest to use one email address where clients can use for correspondence once they have a query number rather than completing the customer enquiry form every time. Not the end of the world but it is a bit easier. :)
Hi Ilenia, I have received the exchange items and they fit great. Thank you to you and your great team for the excellent service. Muhd Faizal Aziz
Muhd Faizal Aziz
This is a great little knife, sharp and easy to stow. The service from Scubastore is fantastic!
Dive Inn - Scubastore does excellent service. Every order is executed with particullar care. Special Thanks to Doris Gartenmann Betz for extraordinary dedication and help with processing my order.