If you still have questions after reviewing our answers to Frequently Asked Questions, please contact our Customer Services Team, using the following link to the Customer Enquiry Form. The Customer Enquiry Form is provided to assist you if you were unable to find the information you require. It is very important to fill in the form correctly and completely. Our Customer Services Team be pleased to assist you.
Returns and refunds
Tradeinn gives you the right to return your purchase of an item without having to give a reason, at any time within 30 days beginning the day after the day on which you received the goods (a "cooling off period").
You must notify us of your return in writing using our Return Form.
Once you receive a product, if you are unsatisfied in any way, return your purchase within 30 days of the purchase date, and we will credit your account.
Unsuitable goods can only be returned in an unworn/unused state. Please securely wrap your parcel and send to the address below. We not pay for return postage in this case; this will be at your own cost.
Please remember that the products are your responsibility, as a customer, until they reach us. For your own protection, we recommend that you send any returns by a postal/courier service that provides insurance for the value of the goods, a dispatch certificate or document and a signed proof of delivery. Please retain your Certificate of Posting and hold onto it until you have received your refund from us. You will be refunded by the payment method used for your original purchase.
It normally takes around 10 working days for your products to be received and processed. If you complete your email details when you place your order, we are able to send you an email as soon as we receive your returned items.
You can return the product within 30 days, with your invoice and the completed Returns Form.
You must notify us in writing using our Return Form.
What will happen next?
* We will notify you via e-mail your Return Number and then we will carry out instructions to return your product.
* Once your return is received and inspected by the Returns department (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days.
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Believe it or not we do make mistakes on the odd occasion! If we've sent you a part which is different to what is listed on your invoice we will happily exchange it and return postage will be at our expense. You must notify us in writing to our Return Form.
We do everything in our power to ensure that your goods arrive in perfect condition but if there is a problem with faulty or damaged goods please notify us in writing using our Return Form.
Where possible please return items in their original packaging. If for any reason you no longer have this packaging and are returning an item to us, please use suitable packaging such as a plastic bag, to return your item. Please make sure the alternate packaging covers the item completely and is waterproof.
Please add to your parcel, a copy of the invoice and the guarantee certificate (if supplied). In the "Returns Form", please describe the product and the reason for the return.
Once your return is received and inspected by the Returns department (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
It normally takes 10 working days for your account to be credited once you have returned an item to us. If you complete your email details when placing your order we will be able to send you an email as soon as we receive your returned items.
Where possible please return items in their original packaging.
If for any reason you no longer have this packaging and are returning an item to us, please use suitable packaging such as a plastic bag, to return your item.
Please make sure the packaging covers the item completely and is waterproof.
WHAT OUR CUSTOMERS ARE SAYING
Fantastic order... fast and reliable from these guys! Product works like a charm! Will surely be back for more stuffs!
We have received both our orders ( #159705 #159803)and we are very satisfied with the quality of the merchandise and the fast service you give. It is my wife Christiane Cadotte who is a diver and we will give good words for your store in the diving community around us. Ronald Schampaert Christiane Cadotte
Dear Maria Thank you and your team for your speedy reply, i look forward to diving with my new scubapro fins soon. Thanks again for the great service, love shopping at Scuba Store, it is a very professional operation ;-) Kindest Regards.
Hi, Just to let you know that after bit of a struggle with on one side the post office and the other ParcelForce, I have managed to collect your parcel. Your assistance has been much appreciated and I do appreciate that any issue was beyond your control. Kind regards,
This is a great little knife, sharp and easy to stow. The service from Scubastore is fantastic!
Second time i order from Scubastore. Outstanding customer service. I had to wait for the item to be in stock however once it was available, i received it in 48 hours. The mask is so good i am afraid to use it. It deserves to be framed in the wall. The buckles adjust very easy. The Liquidskin silicon is very confortable. The shape fits every type of face. Very light and compact.
Just had to send you a message to congratulate you on your great prices and unbeatable service. Placed on order for some Junior Skis last weekend and received them by Thursday evening!!! Well priced, well packaged and sent in double-quick time - really couldnt ask for better!
This is a fantastic snorkel, perfect size, shape and mouthpiece. Service from Scubastore is also fantastic!
Many thanks Francesco for the prompt reply. As in the past your clarification has been great. I've placed my order. Cheers, Ken
Dear Ilenia, My second purchase arrived today, just a few days after ordering. Thanks to the Scubastore team for their swift and efficient work. I am very happy with the quality and fit of all items. Thanks for your assistance. Best regards,