If you still have questions after reviewing our answers to Frequently Asked Questions, please contact our Customer Services Team, using the following link to the Customer Enquiry Form. The Customer Enquiry Form is provided to assist you if you were unable to find the information you require. It is very important to fill in the form correctly and completely. Our Customer Services Team be pleased to assist you.
Returns and refunds
Tradeinn gives you the right to return your purchase of an item without having to give a reason, at any time within 30 days beginning the day after the day on which you received the goods (a "cooling off period").
You must notify us of your return in writing using our Return Form.
Once you receive a product, if you are unsatisfied in any way, return your purchase within 30 days of the purchase date, and we will credit your account.
Unsuitable goods can only be returned in an unworn/unused state. Please securely wrap your parcel and send to the address below. We not pay for return postage in this case; this will be at your own cost.
Please remember that the products are your responsibility, as a customer, until they reach us. For your own protection, we recommend that you send any returns by a postal/courier service that provides insurance for the value of the goods, a dispatch certificate or document and a signed proof of delivery. Please retain your Certificate of Posting and hold onto it until you have received your refund from us. You will be refunded by the payment method used for your original purchase.
It normally takes around 10 working days for your products to be received and processed. If you complete your email details when you place your order, we are able to send you an email as soon as we receive your returned items.
You can return the product within 30 days, with your invoice and the completed Returns Form.
You must notify us in writing using our Return Form.
What will happen next?
* We will notify you via e-mail your Return Number and then we will carry out instructions to return your product.
* Once your return is received and inspected by the Returns department (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days.
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Believe it or not we do make mistakes on the odd occasion! If we've sent you a part which is different to what is listed on your invoice we will happily exchange it and return postage will be at our expense. You must notify us in writing to our Return Form.
We do everything in our power to ensure that your goods arrive in perfect condition but if there is a problem with faulty or damaged goods please notify us in writing using our Return Form.
Where possible please return items in their original packaging. If for any reason you no longer have this packaging and are returning an item to us, please use suitable packaging such as a plastic bag, to return your item. Please make sure the alternate packaging covers the item completely and is waterproof.
Please add to your parcel, a copy of the invoice and the guarantee certificate (if supplied). In the "Returns Form", please describe the product and the reason for the return.
Once your return is received and inspected by the Returns department (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
It normally takes 10 working days for your account to be credited once you have returned an item to us. If you complete your email details when placing your order we will be able to send you an email as soon as we receive your returned items.
Where possible please return items in their original packaging.
If for any reason you no longer have this packaging and are returning an item to us, please use suitable packaging such as a plastic bag, to return your item.
Please make sure the packaging covers the item completely and is waterproof.
WHAT OUR CUSTOMERS ARE SAYING
Dear Ilenia, My second purchase arrived today, just a few days after ordering. Thanks to the Scubastore team for their swift and efficient work. I am very happy with the quality and fit of all items. Thanks for your assistance. Best regards,
The delivering service of scubastore is just astonishing! Ordered this monoshort 11 in the morning and had it in my hands 3 p.m the next day. Nobody could believe it, idid believe it because that how you get something that is in stock! Thanks and keep up the good work
WOW!!! Great prices and FAST shipping. You guys and gals are great! I ordered my Garmin fenix2 on February 4th and received it in Arizona, USA on February 9th. That was fast, and the price (even after shipping) was 25% less then I could find anywhere else. I will definitely use your store again and recommend you to my friends and family. Thank You! Jason J.
Hello, Regarding my order I am 100% satisfied with the process of ordering through to delivery. My running shoes were ordered on the 26/01/2015 and arrived on my doorstep on the morning of the 30/01/2015. I am thrilled and will definitely recommend your online site to family and friends. Thanks again. Sincerely, Anthony
This wetsuit is great, fit is amazing. I usually find it hard to get a wetsuit that both fits tight and is long enough, this wettie is perfect for tall slim people! The delivery time was also fantastic, 3 days from Spain to Australia. Will be doing business with scubastore again.
Also, I have to say that your company has been great to work with. Although I got the wrong size at first, you have taken care of things and provided the best customer service that I have ever had on line. I will definately be a customer for life. You guys are the best.
Many Thanks Scubastore. Bought the Suit Sunday Night and Received it 36h later! Amazing. Keep up the good work. Best Regards Pedro Silva
My new Cressi Super Occhio diving mask is in my hand in Phnom Penh, Cambodia, 5 days, over a weekend, after I placed the order. I'm impressed. You have a new devoted customer in Cambodia. I will be recommending your store. Thanks for the service.
fast shipping, great service from Scubastore once again! Mask is very light, fits great, no leak, no fogging issue either. Good field of vision and very low volume. the liquidskin silicone is very comfortable. Highly recommend
Just like to drop by and express my appreciation to your Customer Service staff, Bego, who helped me with my additional order and sorting out the payment issue. Really appreciate it so much. Keep up the good work! No wonder Scubastore just my favorite online store. Wondering if you can find some Poseidon OneSuit Shorty! hehehe.. Thanks guys!, look forward to receiving the items..