If you still have questions after reviewing our answers to Frequently Asked Questions, please contact our Customer Services Team, using the following link to the Customer Enquiry Form. The Customer Enquiry Form is provided to assist you if you were unable to find the information you require. It is very important to fill in the form correctly and completely. Our Customer Services Team be pleased to assist you.
Returns and refunds
Tradeinn gives you the right to return your purchase of an item without having to give a reason, at any time within 30 days beginning the day after the day on which you received the goods (a "cooling off period").
You must notify us of your return in writing using our Return Form.
Once you receive a product, if you are unsatisfied in any way, return your purchase within 30 days of the purchase date, and we will credit your account.
Unsuitable goods can only be returned in an unworn/unused state. Please securely wrap your parcel and send to the address below. We not pay for return postage in this case; this will be at your own cost.
Please remember that the products are your responsibility, as a customer, until they reach us. For your own protection, we recommend that you send any returns by a postal/courier service that provides insurance for the value of the goods, a dispatch certificate or document and a signed proof of delivery. Please retain your Certificate of Posting and hold onto it until you have received your refund from us. You will be refunded by the payment method used for your original purchase.
It normally takes around 10 working days for your products to be received and processed. If you complete your email details when you place your order, we are able to send you an email as soon as we receive your returned items.
You can return the product within 30 days, with your invoice and the completed Returns Form.
You must notify us in writing using our Return Form.
What will happen next?
* We will notify you via e-mail your Return Number and then we will carry out instructions to return your product.
* Once your return is received and inspected by the Returns department (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days.
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Believe it or not we do make mistakes on the odd occasion! If we've sent you a part which is different to what is listed on your invoice we will happily exchange it and return postage will be at our expense. You must notify us in writing to our Return Form.
We do everything in our power to ensure that your goods arrive in perfect condition but if there is a problem with faulty or damaged goods please notify us in writing using our Return Form.
Where possible please return items in their original packaging. If for any reason you no longer have this packaging and are returning an item to us, please use suitable packaging such as a plastic bag, to return your item. Please make sure the alternate packaging covers the item completely and is waterproof.
Please add to your parcel, a copy of the invoice and the guarantee certificate (if supplied). In the "Returns Form", please describe the product and the reason for the return.
Once your return is received and inspected by the Returns department (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
It normally takes 10 working days for your account to be credited once you have returned an item to us. If you complete your email details when placing your order we will be able to send you an email as soon as we receive your returned items.
Where possible please return items in their original packaging.
If for any reason you no longer have this packaging and are returning an item to us, please use suitable packaging such as a plastic bag, to return your item.
Please make sure the packaging covers the item completely and is waterproof.
WHAT OUR CUSTOMERS ARE SAYING
Dear customer service, Just wanna say thank you ! I have received my order and refund for a faulty item today, makes me a happy man, would definitely recommend you to my friends. Thanks and regards, peter
I order this Dive Computer and the Service delivery was perfect.Less than 48hours to deliver
The delivering service of scubastore is just astonishing! Ordered this monoshort 11 in the morning and had it in my hands 3 p.m the next day. Nobody could believe it, idid believe it because that how you get something that is in stock! Thanks and keep up the good work
Hi there, I recieved my package with my 5mm cressi technica wetsuit (in its original wrapping) 2 days ago. It got here really quick, trouble free and it was a really great price!, Thank you. With the current prices on your stock im sure all of my friends and many Australian divers will buy from you as most dive stores here mark up products by 300% (very expensive!).It is a shame that the variety of your brands and products has decreased, as im sure many Australian spearfishermen would shop with scubastore for all their needs. Thank you Daniel Bloom
Exellent service,the ithem arrived whithin 36 hours from order placed.Thank`s a lot!!! Best regards,
Great team. Good day, I want to thank your store. You have a great team! Soon Ill go to Bali, I will enjoy the wonderful things that you bought on the website. I recommend your store to all my friends. You have a huge selection, great prices and fast delivery. Success and prosperity of your store.
Hi, Im from Singapore. Its my 1st time ordering stuffs from you. I would like to say that I am so happy of the incredibly fast delivery. I received my items in within 3 days. Your service is excellent and I can track every movement of my stuffs conveniently. I am very satisfied with your pricing too. I will definitely will make more purchases with you. Thank you for the Safe, Secure, Proffesional & Excellent service.... :)
Just a quick note to say that I received the delivery today. Thank you for showing quick and great customer care last week, appreciated! Best regards Mike
Dear Maria, Thank you for your prompt reply and for a good news. It is pleasure to have a contact with such competent seller ;) I definitely will return to scubastore ;)
You guys are AMAZING!! My order arrived in less than 2 days, from Spain to Singapore! I'm impressed! Keep it up.