If you still have questions after reviewing our answers to Frequently Asked Questions, please contact our Customer Services Team, using the following link to the Customer Enquiry Form. The Customer Enquiry Form is provided to assist you if you were unable to find the information you require. It is very important to fill in the form correctly and completely. Our Customer Services Team be pleased to assist you.
Returns and refunds
Tradeinn gives you the right to return your purchase of an item without having to give a reason, at any time within 30 days beginning the day after the day on which you received the goods (a "cooling off period").
You must notify us of your return in writing using our Return Form.
Once you receive a product, if you are unsatisfied in any way, return your purchase within 30 days of the purchase date, and we will credit your account.
Unsuitable goods can only be returned in an unworn/unused state. Please securely wrap your parcel and send to the address below. We not pay for return postage in this case; this will be at your own cost.
Please remember that the products are your responsibility, as a customer, until they reach us. For your own protection, we recommend that you send any returns by a postal/courier service that provides insurance for the value of the goods, a dispatch certificate or document and a signed proof of delivery. Please retain your Certificate of Posting and hold onto it until you have received your refund from us. You will be refunded by the payment method used for your original purchase.
It normally takes around 10 working days for your products to be received and processed. If you complete your email details when you place your order, we are able to send you an email as soon as we receive your returned items.
You can return the product within 30 days, with your invoice and the completed Returns Form.
You must notify us in writing using our Return Form.
What will happen next?
* We will notify you via e-mail your Return Number and then we will carry out instructions to return your product.
* Once your return is received and inspected by the Returns department (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days.
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Believe it or not we do make mistakes on the odd occasion! If we've sent you a part which is different to what is listed on your invoice we will happily exchange it and return postage will be at our expense. You must notify us in writing to our Return Form.
We do everything in our power to ensure that your goods arrive in perfect condition but if there is a problem with faulty or damaged goods during shipping, please notify us in writing using our Return Form within 7 days after you've received your order.
Where possible please return items in their original packaging. If for any reason you no longer have this packaging and are returning an item to us, please use suitable packaging such as a plastic bag, to return your item. Please make sure the alternate packaging covers the item completely and is waterproof.
Please add to your parcel, a copy of the invoice and the guarantee certificate (if supplied). In the "Returns Form", please describe the product and the reason for the return.
Once your return is received and inspected by the Returns department (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
It normally takes 10 working days for your account to be credited once you have returned an item to us. If you complete your email details when placing your order we will be able to send you an email as soon as we receive your returned items.
Where possible please return items in their original packaging.
If for any reason you no longer have this packaging and are returning an item to us, please use suitable packaging such as a plastic bag, to return your item.
Please make sure the packaging covers the item completely and is waterproof.
WHAT OUR CUSTOMERS ARE SAYING
Order lastnight around 8:00PM here in the land of Texas and this morning 10:00AM got a tracking number and the order has been shipped!!!. Man, you guys are fast. Hat offs to scubastore. Can't wait to try out my cressi competion. Thanks Scubastore.
Great mask! Arrived in South Africa only 5days after ordering -Excellent service Thank you very much
Good undersuit, fits good and keeps you warm. I use this undersuit in combination with a compressed neoprene drysuit. The straps keep the suit in place while getting in your drysuit. Also perfect service from Subastore, fast shipping, correct application of the lowest price option
Dear diveinn-Team, thank you very much for your quick delivery from my new Galileo Luna!! You service is great! Thank you! And marry christmas!! Best regards from snowy Switzerland (Water temp. 5Â°C) grrrrrrr... :-)
Wow! That was fast, from spain to LA in 3 1/2 days. Great fitting suit, thanks for the sizing help. Can\t wait for this wind to stop so I can try it out.
Best Mask out there. I own 8 different masks of all shapes and sizes. The Big Eyes is the first mask I reach for and the only one I recommend to everyone. And DiveInn......well they rule the seven seas with their great prices AND service. First web shop...
I just bought this regulator from diveinn and i am really very pleased with the product and with the service. It is a very excellent piece of equipment and breaths like a dream at all depths. Thank you diveinn for the fast and excellent service.
Hi, Im from Singapore. Its my 1st time ordering stuffs from you. I would like to say that I am so happy of the incredibly fast delivery. I received my items in within 3 days. Your service is excellent and I can track every movement of my stuffs conveniently. I am very satisfied with your pricing too. I will definitely will make more purchases with you. Thank you for the Safe, Secure, Proffesional & Excellent service.... :)
Dear Scubastore, Just to let you know that my order has just arrived, everything fits and is exactly what I wanted... Thank you very much and hopefully I can do business with you again soon.
Denmark 18.august 2011 Hey, Sorry to disturbe You. Didn't know who else to contact. Just want to tell You that I have recieved my goods today and everything is just fine as usually. It is a pleasure buying from Scubastore. Yours Truly Mr. Soren Larsen