If you still have questions after reviewing our answers to Frequently Asked Questions, please contact our Customer Services Team, using the following link to the Customer Enquiry Form. The Customer Enquiry Form is provided to assist you if you were unable to find the information you require. It is very important to fill in the form correctly and completely. Our Customer Services Team be pleased to assist you.
Returns and refunds
Tradeinn gives you the right to return your purchase of an item without having to give a reason, at any time within 30 days beginning the day after the day on which you received the goods (a "cooling off period").
You must notify us of your return in writing using our Return Form.
Once you receive a product, if you are unsatisfied in any way, return your purchase within 30 days of the purchase date, and we will credit your account.
Unsuitable goods can only be returned in an unworn/unused state. Please securely wrap your parcel and send to the address below. We not pay for return postage in this case; this will be at your own cost.
Please remember that the products are your responsibility, as a customer, until they reach us. For your own protection, we recommend that you send any returns by a postal/courier service that provides insurance for the value of the goods, a dispatch certificate or document and a signed proof of delivery. Please retain your Certificate of Posting and hold onto it until you have received your refund from us. You will be refunded by the payment method used for your original purchase.
It normally takes around 10 working days for your products to be received and processed. If you complete your email details when you place your order, we are able to send you an email as soon as we receive your returned items.
You can return the product within 30 days, with your invoice and the completed Returns Form.
You must notify us in writing using our Return Form.
What will happen next?
* We will notify you via e-mail your Return Number and then we will carry out instructions to return your product.
* Once your return is received and inspected by the Returns department (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days.
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
Believe it or not we do make mistakes on the odd occasion! If we've sent you a part which is different to what is listed on your invoice we will happily exchange it and return postage will be at our expense. You must notify us in writing to our Return Form.
We do everything in our power to ensure that your goods arrive in perfect condition but if there is a problem with faulty or damaged goods please notify us in writing using our Return Form.
Where possible please return items in their original packaging. If for any reason you no longer have this packaging and are returning an item to us, please use suitable packaging such as a plastic bag, to return your item. Please make sure the alternate packaging covers the item completely and is waterproof.
Please add to your parcel, a copy of the invoice and the guarantee certificate (if supplied). In the "Returns Form", please describe the product and the reason for the return.
Once your return is received and inspected by the Returns department (usually within 72 hours of receipt),your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 10 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
It normally takes 10 working days for your account to be credited once you have returned an item to us. If you complete your email details when placing your order we will be able to send you an email as soon as we receive your returned items.
Where possible please return items in their original packaging.
If for any reason you no longer have this packaging and are returning an item to us, please use suitable packaging such as a plastic bag, to return your item.
Please make sure the packaging covers the item completely and is waterproof.
WHAT OUR CUSTOMERS ARE SAYING
Dear Scubastore, Order number: 70006 / 7 July Just a note to say thank you very much for sending my husband’s freediving wetsuit so quickly J It arrived within 2 days and it is excellent – he is very happy with it, and is using it right now at a diving competition this weekend. Thank you again and best wishes,
Great computer!!! The order arrived after just a few days..arrived with an extra plastic cover- a big advantage. I will recommend all my diver friends to order one. Scubastore had a very good price, fast and free shipping and more important the warranty was stamped...
Hi Silvia, Thank you very much. I am very happy with the customers service I have been getting from the scubastore. I will continue to shop fro the scubastore.com. I am a member of a spearfsihing freediving web page which has around a 1000 members. I will be mentioning about the good customers your store has been providing. Thank you very much.
Hello Silvia, Many thanks for your prompt reply. Your customer service has been excellent and i will certainly be using your web site in the future. Thanks for the refund, Helen
This is a fantastic snorkel, perfect size, shape and mouthpiece. Service from Scubastore is also fantastic!
I would like to compliment this site for its excellent service and very competitive prices. I was slightly nervous placing an order for nearly Â£3000 but I shouldn't have worried as the items were delivered on time and in good order. I will definitely order from this site again and would like to recommend it to other people keen on good service and excellent prices. Kind regards David Brooks.
Hi, Just to let you know that after bit of a struggle with on one side the post office and the other ParcelForce, I have managed to collect your parcel. Your assistance has been much appreciated and I do appreciate that any issue was beyond your control. Kind regards,
The strobe is powerful and easy, a solid and unbelievable cheap item. Very quick delivery as usually.
Hi! Just wanted to thank you/the staff for everything I ordered, and returned, went out well! Now I am waiting for a packpack Tradeinn offered that I wanted to buy! But it has not yet been confirmed, and its approx. two weeks ago! Hopefully my order is still in the system, and eventually will arrive! Once again; so far it has been a joy to buy from you!Thank you, and have a nice week! Best regards Willy Arstad
Just a quick note to say that I received the delivery today. Thank you for showing quick and great customer care last week, appreciated! Best regards Mike