Shipping and Delivery:
- Buyer protection
- Data protection
- 30-day returns
- Secure payment
For orders being shipped inside of the European Union, VAT is already applied to the eligible items in your cart. You will not be required to pay any import duties or customs fees when your order is delivered. For orders being shipped to countries outside of the European Union, no VAT and any sales tax will be included in the product prices you see on our website and you will not be charged any taxes by smashinn. However your packages may be subject to the customs fees and import duties of the country to which you have your order shipped.
A postage will be added to your order at the checkout, which will depend on the country of delivery. Upon entering our website, please be sure to first select your country by clicking on "Change Country". Our prices are clearly shown next to each product and simply by clicking on the "Buy" button, you enter an item into the shopping cart and the shipping costs will be calculated for you automatically. In this way you can see the full cost of your order before proceeding to the checkout. The shipping cost depends on the size and weight of your order. We get from our shipping company very competitive worldwide shipping costs.
We have a large warehouse facility and keep plenty of stock on popular products and special deals.
We don't keep everything that we sell in stock at any one time because we carry over 250,000 different products. However, we do our best to give you a good idea when you might get your order.
The current "stock status" of a product will always be displayed on our website for any given item.
IN STOCK ITEMS:
If a product is listed as "In Stock", the time between the process of placing your order and the date when the courier delivers your parcel to the determined delivery address, is bound to 2 factors:
1. The preparation time (1 to 2 working days): validation of your payment + preparation of your order + reception of your parcel by the courier service agent.
2. The time of delivery by the courier service agent. You will be informed from the beginning of this process, from the moment you receive an e-mail confirmation about your order being dispatched. The time it takes from despatch to your door will depend on the delivery service you select at the checkout.
ITEMS NOT IN STOCK IN OUR WAREHOUSE:
If a product isn't in stock in our warehouse, but is available from one of our key suppliers, the expected delivery time will be listed in "days" (i.e. 5 days)* or in "date" (i.e. 14/Oct). The time it takes from despatch to your door will depend on the delivery service you select at the checkout.
Need help or unsure? If you have any questions regarding delivery please feel free to contact our Customer Services Team, using the following link to the Customer Enquiry Form. Our Customer Services Team will gladly assist you.
* Please note that this is the expected delivery date into our warehouse. Once we've taken receipt of the goods, we'll then need to process your order as if you'd ordered an "in stock" item - see above.
You can return any product for any reason within 30 days to our warehouse for a full refund. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition (returns must be unworn, in the state you received them, and in the original packaging).
WHAT OUR CUSTOMERS ARE SAYING
Dear Patricia, first of all i wanna thank you for the first order. you're friendly, serious, you have really the lowest price in europe and you're unbelievable fast, monday my transfair was out, thursday was your shipment and yesterday i got my order. and everything is fine. Thanks a lot. so let's do a second order. i made a little bit advertisement for you, here to my colleque
Order lastnight around 8:00PM here in the land of Texas and this morning 10:00AM got a tracking number and the order has been shipped!!!. Man, you guys are fast. Hat offs to scubastore. Can't wait to try out my cressi competion. Thanks Scubastore.
Great mask! Arrived in South Africa only 5days after ordering -Excellent service Thank you very much
Dear customer service THe replacement part was delivered to my place by DHL shortly after I notified you the problem. I am very impressed by your handling of the problem (replacement of defective part and correction of shipment mistake). I feel very safe in recommending you to my friends. Best reegards Patrick Vincent
Just had to send you a message to congratulate you on your great prices and unbeatable service. Placed on order for some Junior Skis last weekend and received them by Thursday evening!!! Well priced, well packaged and sent in double-quick time - really couldnt ask for better!
I order this Dive Computer and the Service delivery was perfect.Less than 48hours to deliver
Hi Scubastore, just to pass on my thanks for the receipt of order number 163318. Everything good. Will definately use you guys again. Cheers.
Attention Siva or Anna [English speakers] Dear Josep Please let me reiterate what I said to you and that was many thanks for you thoughtfulness and persistence and dedication to get the right product set for my recent scba diving gear up to date purchase. Notwithstanding the language difference I am very satisfied with you tireless effort in making my buying decision as worthwhile as possible. After all it lasted from circa 12.00 to 20.00 so I admire your stamina and in particular your courteousness in the sales process.
Hi Ilenia, I have received the exchange items and they fit great. Thank you to you and your great team for the excellent service. Muhd Faizal Aziz
Muhd Faizal Aziz
WOW!!! Great prices and FAST shipping. You guys and gals are great! I ordered my Garmin fenix2 on February 4th and received it in Arizona, USA on February 9th. That was fast, and the price (even after shipping) was 25% less then I could find anywhere else. I will definitely use your store again and recommend you to my friends and family. Thank You! Jason J.