IN STOCK ITEMS:
If a product is listed as "In Stock", the time between the process of placing your order and the date when the courier delivers your parcel to the determined delivery address, is bound to 2 factors:
1. The preparation time (1 to 2 working days): validation of your payment + preparation of your order + reception of your parcel by the courier service agent.
2. The time of delivery by the courier service agent. You will be informed from the beginning of this process, from the moment you receive an e-mail confirmation about your order being dispatched. The time it takes from despatch to your door will depend on the delivery service you select at the checkout.
ITEMS NOT IN STOCK IN OUR WAREHOUSE:
If a product isn't in stock in our warehouse, but is available from one of our key suppliers, the expected delivery time will be listed in "days" (i.e. 5 days)* or in "date" (i.e. 14/01/2012). The time it takes from despatch to your door will depend on the delivery service you select at the checkout.
Need help or unsure? If you have any questions regarding delivery please feel free to contact our Customer Services Team, using the following link to the Customer Enquiry Form. Our Customer Services Team will gladly assist you.
* Please note that this is the expected delivery date into our warehouse. Once we've taken receipt of the goods, we'll then need to process your order as if you'd ordered an "in stock" item - see above.