Easy Returns – Easy exchanges.
Returns & Exchanges Policy?
Tradeinn allows you 30 days to return/exchange a product that you are not 100% satisfied with. Your right of retraction starts from the moment your order is delivered.
Please Note: Any products purchased during Flash Sales cannot be returned to Tradeinn except in cases of manufacturing defects or damage occurred during shipment.
We make no charge for returns - there is no restocking fee.
Returned goods must be unused and supplied with their original packaging.
When your refund is processed, the funds will be returned to the original payment method.
Who pays the postage on returned Items?
If you return something due to it being unsuitable or not fitting correctly, you will need to pay the postage costs to return it to us. In case you wish to exchange the product, we will send the parcel free of charge via the standard delivery.
Guarantee:
All our products have 2 years international guarantee. If you find a defect you may return it for a full refund, exchange or request a replacement. The legal guarantee concerning product conformity does not apply in some cases:
* When damage is caused by external factors such as shocks, lightning, power surges, rust and sand;
* When damage is caused by the customer's non-respect of the manufacturer's instructions regarding the use and installation of the product;
* When damage is caused by the customer's misuse of the product;
* When the customer is aware of damage to the product at the time of placing his order.
Process your return or exchange
To process a return or an exchange, firstly, please complete the following online return form; simply indicate your order number, e-mail and the reason of the return, and then click on "Send" button.
What will happen next?
* We will notify you via e-mail your Return Number and then we will carry out instructions to return your product.
In case of refund, full monetary refund will be issued for all items returned within 30 days of receipt.
In case of exchange, we will send the parcel free of charge.
- In case of refund, the amount due of the returned products will be refunded within 30 days of receipt. The shipping costs will be refunded depending on the guidelines set by the company.
- In case of exchange, we will send the parcel free of charge.
If you have any further questions about the return process, please feel free to contact our Customer Services Team, using the following link to the Customer Enquiry Form. Our Customer Services Team will gladly assist you
